Business Case

In June, 2012, Capital One Financial Corporation released the findings of the national Pro Bono Readiness Survey. The survey was designed to help identify core challenges and solutions related to pro bono services and skills-based volunteering.

Some key survey highlights are noted below:

  • 66 percent of U.S. nonprofit organizations need pro bono services more than any other volunteer service
  • Despite the nonprofit community’s need for pro bono services, making good use of volunteer services can be challenging. Approximately 73 percent of survey respondents said they would be more likely to seek pro bono support if they could identify specific projects and better understand how volunteer time can be used to improve their infrastructures
  • About 25 percent of nonprofit respondents reported they have never used pro bono services. Of that group, nearly half (47 percent) attributed this to a lack of knowledge about how to access pro bono services
  • Roadblocks to implementing successful pro bono projects included:
    • Selecting a project that yields outcomes that can be managed long-term –- of the respondents that have used pro bono services, over 85 percent found the support to be helpful, but less than half (46 percent) did not know how to sustain project results without external support
    • Inability to sustain the results of a project when services involve unique systems or technologies –- barely 40 percent of respondents had the technical infrastructure to support outcomes
    • Demand for more effective pro bono project management tools and resources –- over 58 percent of respondents needed stronger project planning and time management resources. Thirty-six percent were not familiar with project management tools and another 40 percent claimed to be somewhat familiar
    • Management bandwidth –- a key issue for nearly 45 percent of nonprofits surveyed

Download the Pro Bono Readiness Survey Report»